Ko9 Privacy Policy — Your Data, Our Responsibility

Ko9 is one of Bangladesh's most trusted online Sports Betting platforms. We believe your personal data belongs to you, and protecting it is our fundamental responsibility.

This privacy policy explains what personal information ko9 collects, why it is collected, how it is used, and the steps we take to keep your data secure. This policy applies to the ko9 website, mobile app, and all digital services.

Ko9 complies with international data protection standards and treats user privacy as its highest priority. Our privacy policy is fully transparent — no hidden terms.

Ko9 collects three types of information — what you provide directly, data collected automatically, and information received from third parties. See the table below for details:

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. No unnecessary data is collected.

Ko9 collects user information through several methods. Each one is fully transparent and based on user consent.

• Registration Form: Information you provide during account creation is stored directly.
• Verification Process: Documents uploaded to complete KYC (Know Your Customer) verification.
• Payment Transactions: Transaction details are automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Device and usage data is collected via cookies while browsing the website.
• Support Contact: Messages sent via live chat or email are stored for record-keeping purposes.
• Mobile App: When using the ko9 app, certain device permissions may allow data to be collected.

Ko9 uses your information for the purposes listed below. Each use has a clear reason behind it, and your interests are always protected.

• Account Management: For managing registration, login, and account settings.
• Identity Verification: To secure your account by completing the KYC process.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze your usage patterns and deliver a better experience.
• Legal Obligation: To fulfill requests from government and regulatory authorities.
• Customer Support: To resolve your complaints and inquiries.
• Personalized Offers: To show you relevant bonuses and promotions based on your preferences.

Ko9 never sells your personal data to third parties. However, limited sharing may occur in specific circumstances.

• Payment Providers: Mobile banking providers such as bKash, Nagad, and Rocket receive limited information solely for transaction processing.
• Identity Verification Service: Approved third-party verification agencies used in the KYC process.
• Law Enforcement: Required information is disclosed in compliance with court orders or government directives.
• Technology Partners: Technology service providers essential to platform operations — all bound by strict confidentiality agreements.

Before sharing data with any third party, ko9 ensures they maintain adequate data protection standards and use the information solely for the specified purpose.

Ko9 uses industry-leading technology to protect your data. Our security system is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information is stored in encrypted form.
• Two-Factor Verification: An added layer of security for your login.
• Firewall Protection: Advanced firewall and intrusion detection systems.
• Regular Audits: Regular security testing conducted by independent security experts.
• Restricted Access: Within ko9, only authorized personnel who require access can view your information.
• Suspicious Activity Alerts: You are immediately notified of any unusual login attempts or transactions.

Ko9 uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

You can disable cookies through your browser settings. However, doing so may limit certain features on the site.

As a ko9 user, you have clear rights over your personal data. We respect those rights and act on them in a timely manner.

• Right to Access: You can request to see what information ko9 holds about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights Help Center Contact us or email support@ko9.click. We typically respond within 7 business days.

Ko9 does not retain data longer than necessary. Different types of information have their own specific retention periods.

• Account Information: For the duration of your active account and 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after last contact.
• Browsing Logs: Up to 12 months.
• Cookie Information: Until the associated cookie expires.

Once the retention period ends, data is securely and permanently deleted or anonymized so that individuals can no longer be identified.

Ko9 strictly prohibits registration and use by anyone under the age of 18. Our Privacy Policy places special emphasis on protecting the data of children and minors.

• Ko9 does not knowingly collect information from anyone under the age of 18.
• Age is verified at registration and reconfirmed during KYC.
• If a minor registers an account, it will be closed immediately and all associated data will be deleted.
• If parents have concerns, they can reach us at support@ko9.click.

Ko9 may update this Privacy Policy as needed. For any significant changes, we will notify you in advance.

• When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified via your registered email or mobile number for any significant changes.
• Continued use of ko9 after any changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you have the right to close your account.

We recommend visiting this page regularly to stay up to date with the latest policy.